Last Updated: August 7, 2025
At Citidrops, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our dispatch rider platform and services.
By accessing or using Citidrops, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
A. Personal Information
When you register or use Citidrops, we may collect:
- Name, email, phone number, and address
- Payment details (processed securely via third-party payment gateways)
- Delivery history and preferences
- Customer support inquiries
- For riders: vehicle and license information
B. Device & Usage Data
We automatically collect:
- IP address, device type, and operating system
- Location data (for delivery matching and tracking)
- App usage patterns and crash reports
C. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve app performance
- Personalize your experience
- Analyze trends and platform usage
2. How We Use Your Information
We use your data to:
- Connect you with riders or delivery opportunities
- Process payments and payouts
- Improve our services and user experience
- Communicate service updates and promotions
- Prevent fraud and enhance security
- Comply with legal obligations
3. Sharing Your Information
We may share your data with:
- Riders or Customers (to facilitate deliveries)
- Payment Processors (for secure transactions)
- Service Providers (analytics, cloud storage, customer support)
- Legal Authorities (if required by law)
We do not sell your personal information to third-party advertisers.
4. Data Security
We implement industry-standard security measures, including:
- Encryption (SSL/TLS) for data transmission
- Secure payment processing (PCI-DSS compliant)
- Restricted access to personal data
- Regular security audits
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your data
- Opt out of marketing communications
- Restrict or object to data processing
- Request a copy of your personal data
To exercise these rights, contact us at privacy@citidrops.com.
6. Data Retention
We retain your information only as long as necessary for:
- Service provision
- Legal compliance
- Business operations
7. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available in the Citidrops app and on our website.
8. Contact Us
For privacy-related questions or concerns, please contact:
Citidrops Privacy Team
Email: privacy@citidrops.com
By using Citidrops, you acknowledge that you have read and understood this Privacy Policy.